Listings with optional attributes don't show up in search

Hi,

I wanted to know if there has been any progress regarding this bug. I believe searching for listings using the filters is an essential part of HivePress, and with this functionality being broken and therefore unusable, my page is rendered pointless as well.

I noticed that there hasn’t been any progress on the respective ticket on the roadmap (assuming my assumption, to which I didn’t receive a response, is correct), so I was wondering if releasing new features takes priority over fixing bugs in integral parts of the theme.

Describe the issue in as much detail as possible. Please remove the sections below if the issue is obvious enough and doesn’t require extra details.

Steps to reproduce

When a number of attributes are optional, and some are mandatory, it seems that when there are multiple listings on the site, out of which some have values for optional attributes and some don’t, and a user searches for listings, then only those listings are shown that have a value for this attribute.

While this may seem normal at first, I believe this poses a problem. Say one attribute is called “Numbers”, and there are values from 3 to 7 in some of the listings in a given category. Other listings in that category don’t have any value for it, since it is an optional attribute. As the user doesn’t have any way to filter for results with a value lower than 3 or higher than 7, they also cannot search for listings which don’t have a value for this attribute.

So when they click on the respective category in the left-hand side search bar and click filter, they are only shown the listings with a value between 3 and 7 in that category, even though they didn’t actively choose that and may in fact be interested in listings which don’t have any value for the attribute.

Actual result

Users don’t see listings.

Expected result

Users should be able to see listings.

Hi,

If you’re referring to the number range bug, it hasn’t been fixed yet and is scheduled to be fixed approximately in the next quarter.

Alright, I understand. I suppose there’s no way to have the process expedited somehow?

Hi,

We will try to fix this bug as soon as possible.

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