Hello, excuse me for insisting once again, I actually put the account back in manual mode with the API keys, knowing that I knew that my account and Stripe express and that’s why I was asking you the question if I had to remove it or just put it in mode and just changed the manual API keys, usually how do people in my case do?,
I had Stripe support just now, I’m tired, I admit.
They message me thinking I’m a vendor signing up with a platform’s API keys and I’m taking their normal logos!, while all accounts are mine.
I can’t even take these accounts since they have different names and different logos too, and it’s not the same business, so I create separate accounts.
What should I do please? no rather what do people do when they change API keys and settings mode in Stripe connect to manual Stripe please?
unless he’s talking nonsense, I don’t know.
Please find the support message, that’s why I’m asking you for this information, there you go, I don’t understand anything.
Stripe Support 20:51 (2 hours ago)
Thank you for staying in touch with us and for your patience. I hope you’re doing well. I understand that you have doubts regarding your Stripe accounts and I will do my best to assist you.
First of all, we apologize for the delay between your message and this response, indeed, we have received a large number of requests for assistance recently, which lengthens our usual response times.
Looking at your profile, I see that you have five Stripe accounts. account The Stripe Express Le Vrai Provider ( acct_1xxxxxxxxxxxxxxxx ) was created by this platform on June 7, 2023 . Thus, I want to inform you that for the type of account, the platform manages the integration of API keys, so there is no need to copy and paste them on your website.
created a Platform-type Stripe On the other hand, I see that you have also account ( acct_116516161xxxxxx ) which is called The Real Supplier (like your platform). Thus, I understand that you misunderstood the information from your platform, because it did not need to create a Platform type account, because the platform was already responsible for the creation and integration of your Stripe account. .
On the other hand, although I don’t like to redirect you, if you still have questions regarding this topic, I advise you to contact The True Provider platform because they manage the integration of your account. You can contact them from the link below:
Support phone: +3XXXXXXXXXXX
URL : https://www. XXXXXXXXX
Finally, I advise you to close the Platform type Stripe account ( acct_19494949XXX ) directly from your Settings. Go to the account information section and scroll down to the Close account option:
Be aware, however, that there are some important things to keep in mind when closing your account. You can find out about this at the link below:
In addition, I see that you have another Parfum Versailles account ( acct_1XXXXXXXXXXX ) which is connected to WooCommerce, moreover this account is fully verified and operational to process your payments as well as your transfers.
I wish you a nice day and I hope you find this information useful. Please do not hesitate to contact me if you have any further concerns. It will be a pleasure to help you with everything related to our services.