MapBox issues not finding listings close by

I recently did a Geolocation test for listings located in and around Pasadena, CA. When I did I got no results: You searched for - CurlMaps

Here’s the problem with that. There’s two listings in South Pasadena, CA, which is right next door. These should show up in a general Pasadena search, but don’t.

https://curlmaps.com/?_sort=&s=&post_type=hp_listing&latitude=34.113306&longitude=-118.147829&_region=place.308922604&_category=0&location=South+Pasadena%2C+California%2C+United+States&categories[]=73&categories[]=74

What’s weird about that search is there’s three listings and one is in Beverly Hills, CA. Nowhere near Pasadena. Why would that show up in a South Pasadena search yet nothing shows up in a Pasadena search?

Hi,

If you set up MapBox correctly by using this doc: How to get a Mapbox API key - HivePress Help Center, please check if the regions were generated correctly in Listings > Regions (you can re-save listings with a particular location or create a new one, then the regions should be generated).

Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, ensure that caching is disabled for logged-in users.

If this issue persists, please send temporary WP access to support@hivepress.io with details for reproducing this issue and we’ll check it. You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org

I just an email to support earlier today.

Hi,

Unfortunately, we did not receive a message from you (please include a link to this thread when sending a message to the mail).
Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it. You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org

That’s odd. Because I sent the email Monday morning and it did not bounce. I’ll try again.

Hi,

Please check the email in more detail because we never received it. Perhaps you sent it automatically? If so, please do it manually.

No, I sent it manually, but I am receiving a reply back from you on that.

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