Membership email tokens arent working as expected

[Bri]

When editing the membership email templates to be more useful I found the tokens don’t actual work as they should.

When used in the email they either show as text or don’t pull whats actually in the plan. This causes there to be empty spaces. I tested this numerous times and it doesn’t work.

Steps to reproduce

go to hivepress → emails → select membership activated → save then edit with tokens.

List the steps to reproduce the issue.

Actual result

The email either just shows the actual tokens or just spaces. however its also showing spaces for things that should be filled in.

Expected result

tokens in the email should work or be empty if the data isnt actually there.

Extra details

I’ve attached screenshots of the received email, the plan, and the email backend.

[kseniia]

Hi,

Thank you for reporting this. This is a UI bug that we will fix in the future update.

The tokens listed as membership_plan.* don’t actually exist. The available token is membership_plan, which gets replaced with the plan name.

We apologize for the confusion this caused. As mentioned, we’ll fix the issue in the next release.

Thank you for being patient.

[Bri]

Whats the status on this? I still don’t know which tokens work. i did a email recently and all the same issues were still there 7 months later.

[ihor]

Hi,

I’m sorry for the delay – this is a UI issue, so it was marked as low priority for now. There’s a token name conflict, so the email description lists token fields incorrectly – the %membership_plan% is a plain text token that just shows the plan name, it has no mentioned fields. If you need a separate plan token with fields, we’ll also add this token separately to the next Membership update. If it’s urgent, please try this temporary fix (it will work even after the update):

add_filter(
	'hivepress/v1/emails/membership_activate',
	function( $email ) {
		if ( isset( $email['tokens']['membership'] ) ) {
			$email['tokens']['plan'] = $email['tokens']['membership']->get_plan();
		}

		return $email;
	}
);

If you add this code snippet (for example, via the Code Snippets plugin), you can use the %plan% token using any of the fields currently listed as available for the %membership_plan% token. For example: %plan.id%, %plan.name%, %plan.description%.

Hope this helps