Membership not created automatically

General Memberships
1

Hey,

I created a few membership plans, connected them with their respective WooCommerce products, and made a test purchase using a non-admin account. The purchase went through, but no membership was created. Am I wrong in assuming that this should happen automatically?

Thanks

4

Hi,

We have checked your purchases and it looks like you are still using the Memberships extension for which you received a refund. Please uninstall this extension or re-purchase it. Otherwise, you will be denied support and all other licenses will be canceled.

5

Oh, sorry, I didn’t realize that. I’ve re-purchased the extension and added the license key as described in the confirmation email.

8

Hi,

I see. Thank you. Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster.

9

Nevermind, it was my mistake. I had a mixup between the WooCommerce products and the HivePress memberships; they weren’t linked the way they needed to be.

1 Like
10

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