Message opening error

Hello, when I send a message to the seller of the product, when I try to open the message, I get an error like the one below. How can I fix it?
It says (There is a serious problem with your site)

Hi,

To understand what exactly the issue is, please check the PHP logs: How to configure WordPress error logs to identify and resolve problems - HivePress Help Center

I did everything but it didn’t work

Hi,

Please provide detailed information about the error you see in the PHP logs and we will try to help.

There is no error.log file, how can I check it?

Hi,

To understand what exactly the issue is, please check the PHP logs: How to configure WordPress error logs to identify and resolve problems - HivePress Help Center

error in HivePress Messages plugin

Hi,

Unfortunately, we cannot help with this issue, as there are many errors that can occur with this or that plugin. Therefore, you need to look through the documentation in more detail, check this PHP log for the error and provide us with more information about this error and we will try to help. Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

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