First off all, I’d like to point out that the product is very nice to use, and it’s been delightful to follow the developement of the theme/plugins.
I have put together a list of features I hope you will consider adding, that I would greatly appriciate:
- Favorite Vendors
- Folder system to Favorites: Category sorting + Vendors/services.
Background: Having just a single star review makes the review in almost every case reflect the subjective opinion of the customer in regards to the product. This can be a problem, because either you like it, or you don’t (kind of). Makes it common for 4-5 start ratings or 1 star ratings, removing some of a nuances from the system.
To solve this, I think implementing a system somewhat similar to upwork will work. Firstly, they seperate the reviews into categories, then add a final review ranging from 1-10 of how likely you are to recommend the vendor to a friend/co-worker:
- 5 Part Review or customizable (example text/categories below) - 1-5 Communication - 1-5 Skills - 1-5 Availability - 1-5 Met the Requirements -- 1-10 How likely are you to recommend this vendor to a friend or collegue?
- The vendor block will display the average rating of all the categories mentioned above. However, clicking the rating will open a page/modal showing the average of each individual score - When "accepting a delivery" in the markedplace, have a pop up asking to review the vendor, or do it later (and be reminded by email a few days later) - Review based on completed Requests aswell as individual services
- UI/UX Improvement to the account page. Mobile friendly navigation / iconbar - "Online status indicator" + "Last Seen" on Vendors - "Average Response Time" Indicator (how fast does the vendor respond?) - A way to copy/paste export/import the Categorys and Subcategorys between Requests, Vendors and Services.
Thank you for your time