On completion order we have 2, so two 2 days after the order is marked completed, it doesn’t make sense to our case, we would like to be marked completed, two days after the booking date, if our clients forget to complete the booking after 2 days it will marked automatically.
Now it appears two days after the order is appointed, that can be problematic, because if the artist doesnt go to the booking it was marked completed already.
There is any way to change this days to be prior to the booking date and not to the order date?
Please note that this feature works only with the marketplace extension. If you have the Bookings extension installed, I recommend disabling the Requal manual completion feature and leaving the Completion Period field blank because orders automatically receive the completed status after the bookings have been completed and 12 hours have passed.
Tell me, if I want to leave the Require manual completion active, so clients can mark complete before the 12 hours is possible?
Or if I remove the Require manual completion, how can clients tell us that the booking it wasnt complete? How clients can complaint before booking is completed (12 hours after the booking) ?
If I understood you correctly, you want to protect users by allowing them to mark orders completed. If you enable this feature, users will be able to mark it as completed within several days (you can set this period on your own (1 day is minimum)). Alternatively, even if you don’t enable this feature, users will be able to contact site admins and start a dispute if there’s something wrong since vendors don’t receive their money at once. The money goes to the platform first and only then vendors request payouts.
Just for conclusion,
If I leave completion period empty and require manual completed checked, if the client forget to mark as completed or vendor, there is some expiration time that mark order as completed?
Or is better to leave require manual completed unchecked and after booking there is 12 hours to someone complaint?
I recommend disabling the Requal manual completion feature and leaving the Completion Period field blank because orders automatically receive the completed status after the bookings and 12 hours have passed.
Hi,
I am currently meeting an important issue. I have done the 12th of February a booking for today, the 14th and the completion period is 2 days in my website. So the completion period is supposed to be until 16th of February. But today, I received the end rental mail and the receipt from woocommerce that tell me that the caution was returned to me.
I have checked again that the completion period was 2 days and indeed this is the case.
Can you help me please ?
Please clarify: are you using the Bookings and Marketplace extension, and have you specified a completion period of two days for orders in HivePress > Settings > Orders?
Hi,
I am sorry, but the solution is not in this topic. My issue is critical. Once again, the completion period is 2 days, I did not enable the feature manual completion. I have done 2 test order on 12th February, the first for the 15th February, the second for the 16th February.
For both orders, the deposit has been sent back to customer one day before the begining of the booking.
Please note that the Completion period feature does not work with the Bookings extension only if you have the Marketplace extension enabled and the Bookings extension disabled because Bookings has its own built-in automatic completion period. I recommend disabling the Requal manual completion feature and leaving the Completion Period field blank because orders automatically receive the completed status after the bookings and 12 hours have passed.
