We have set up the stripe payment method in hivepress.
We currently have two accounts : a stripe standard account generate with woocommerce and a stripe connect account.
We simply created these two accounts but as we could not find any documentation,
we did not “further set up” the accounts.
The paiements are received on the stripe standard account generate with woocommerce.
The problem is that these paiements are not transfered to our stripe connect account, which therefore can’t transfert the paiement to renters connected express accounts.
How to set up automatic transferts between our stripe standard account generate with woocommerce and our stripe connect account ?
I suppose that this is a configuration problem but, not finding any documentation either on hivepress, stripe or woocommerce on this, I am
blocked. Can you help me?
Please make sure you set up Stripe Connect correctly:
If you want to enable automated payouts on your website, you can set up Stripe Connect by following these steps:
Create your company’s main Stripe Connect account via the Stripe website.
Set its API key in the HivePress > Settings > Integrations > Stripe section (follow the Stripe docs to get the API key).
Select Stripe Connect as the payout system in the HivePress > Settings > Payouts section.
Now vendors will have to create a linked express account while they add their first listing (or via the Set Up Stripe Payouts link in their account), and the profile completion form will redirect them to Stripe onboarding. Then all the earnings from completed orders will be automatically processed.
If you used the API keys from Connect in Hivepress intergration and woocommerce paiements then make sure the good account is connected to woocommerce in woocommerce/setting/payments/payments-methods/stripe
Hi Gabriel, thanks to get in touch! I try to explain better:
Hivepress / Settings / Integration / Stripe > API Key from the Stripe Standard account that got sellers account linked,
WooCommerce Payments (not Stripe Gateway ) has created an Express account for my platform as well and send money to this account, not the one i set in Hivepress,
If I use Stripe Gateway ( the pic you posted up ) the cash will go in the right account, but without the “destination” field to go in the right sellers account, plus the secuiry deposit it’s charged as well.
Thank you for you time to replay. However if I use Stripe Gateway the security deposit will be charged as the amount of the booking; then If I have to refund this security deposit Stripe will take the difference > example : 100€ reservation + 200€ security deposit > Stripe will take the commission on 300€ instead of 100€ > then when I’ll have to transfer 200€ back to the buyers Stripe will take other commission as the difference from the total > so if the user would take 100€ - normal commission = 98€ > the total after refund of the security deposit > 89€ . That’s not how I would like to manage the flow system so I’ll investigate ahead… but yes that’s really weird!
Thanks for the details. Yes, if you want to use Stripe Connect for automatic payouts then using Stripe gateway is required, using WooCommerce Payments will not work if they create an Express account for you. Stripe Connect is linked to your standard Stripe account so payments sent to the express one will not reach the Stripe Connect balance.
We’ll try to resolve the deposits issues, currently deposits are processed like regular WooCommerce refunds (we just call the WooCommerce API to issue a refund).