Profile Description and Image Disappear After Password Reset

[janwolk]

I would like to report a bug in the ExpertHive theme/plugin for HivePress. When a listing provider resets their password, two critical profile elements are being deleted:

1. The profile description text
2. The profile/avatar image

Steps to Reproduce:

1. Log in as a listing provider
2. Initiate and complete the password reset process
3. Log back into the account
4. Check the profile page

Current Behavior: After password reset, the profile description and image are completely removed from the listing provider’s profile.

Expected Behavior: The password reset process should only change the password while maintaining all other profile data, including:

• Profile description text
• Profile/avatar image
• All other profile settings and content

System Information:

• Theme: ExpertHive
• Platform: HivePress
• WordPress Version: WordPress 6.7.1

Additional Notes: This issue consistently occurs after every password reset, causing inconvenience to listing providers who need to re-upload their images and rewrite their descriptions.

[andrii]

Hi,

We checked this issue from our side, and it seems okay. Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users. If this issue exists, please send temporary WP access to support@hivepress.io with details for reproducing it, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin: Temporary Login Without Password – WordPress plugin | WordPress.org.