Service fee still being calculated from security deposit

[joinfullstackk]

I have this exact same issue: Service Fee calculated out of Security Deposit

Which was closed and “fixed”, but I am still seeing the service fee being calculated from the subtotal + security deposit…

Commission Rate: 3.99%
Commission Fee: $14.99

Subtotal + security deposit = $360
Commission Rate based on 3.99%: $14.37 + $14.99 (commission fee) = $29.36

The commissions should be based on $110 not $360.

[ihor]

Sorry for the late reply.

Please send temporary WP access to support@hivepress.io with details for reproducing this issue and we’ll check it. You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org

[joinfullstackk]

@ihor

support@hivepress.io

I have added you as a temporary user, please let me know when you find an answer. I cannot start advertising this website until the issue gets fixed.

[Xaldin]

I would like to know how you fixed this too, please post the results once it’s solved, thanks

[andrii]

Hi,

This bug has been confirmed and we will fix it in the next update.

[emzdach]

Hi Andrii,

Has this bug been resolved yet in an update?
We’re having a very similar issue to the above with how the commission is being calculated. As per the below image the commission should be calculated on the $500 with the host earnings being $480. However they are receiving more than this which is taking earnings away from us. This is all based on a 4% commission rate.

Thanks,
Emma

[andrii]

Hi,

Sorry for the inconvenience. We haven’t released an update yet, so the bug is still visible. We will try to release the update as soon as possible.