Can you please tell us where and how is the account page rendered (is it using a shortcode?) We did some initial checking and there is no actual page for the “Account” page. Meaning the url /account and /account/settings/ are not setup as regular pages in WP.
We saw some clues here: https://hivepress.github.io/code-reference/classes/HivePress-Forms-User-Update.html
But it doesn’t say a thing how the page is rendered. If you can identify the shortcode, that would suffice.