Show customer booking notes in vendor Orders list + add email token for booking note

[IvanM]

Hi HivePress team,

We’re running a booking marketplace on WordPress + HivePress + WooCommerce We noticed a usability issue that causes vendors to miss critical information from customers.

Problem

When a customer completes a booking, they can leave important details in the booking “note” field (event specifics, location etc.).

Currently this customer note is only visible to vendors here:
Vendor Dashboard → Bookings → open a specific booking → details inside

This is quite hidden and some vendors miss it, which can lead to:

• vendors calling the client without reading the key info

• mistakes on the time/place of the photoshoot

• customer frustration and support overhead for our platform

What we want to achieve

1) Show the booking note in the vendor “Orders” list (or at least in the order details)

Vendors often look first at Orders rather than Bookings (especially when payment is involved), so it would help a lot if the booking note appears:

• as a column (short excerpt) in Orders list, or

• in Order details screen in the vendor dashboard, with a clear label like “Customer message / booking note”

Even an excerpt like 120 characters with “View more” would be enough.

2) Provide a token/placeholder for emails (for vendors)

We send vendor email notifications and would like to include the booking note via a token, something like:

• {booking_note}

• {booking_message}

• {customer_message}

This would ensure vendors see the most important info immediately, without needing to navigate into the booking details screen.

Reproduction steps

1. Customer selects a listing and starts a booking.

2. Customer fills the “note/message” field with important details.

3. Customer completes payment / booking confirmation.

4. Vendor receives the booking and checks the dashboard:

   • The note is not visible in Orders list

   • The note is only visible after opening the booking details screen

Questions

1. Is there a built-in way to display that booking note in the vendor Orders screen (or to add a custom column/hook there)?

2. Is there already an existing email placeholder for the booking note that we can use?

3. If not, would you consider adding:

   • a vendor dashboard hook/field exposure for the booking note in Orders

   • an official email token for booking note/message

This would improve vendor response quality significantly, especially for “first-time vendors” or vendors who don’t log in frequently.

Thanks a lot in advance!

Best regards,
Ivan

[kseniia]

Hi,

Thanks for the detailed feedback.

You can add a new column to the orders table using the hivepress/v1/templates/order_edit_block hook.

Regarding the booking.note token, it already exists in the booking emails. If you select, for example, the “Booking Confirmed (Vendor)” email template, this token is available and can be used there.

Hope I helped with your request.