Slow loading - registration, login etc

General HivePress
1

Hello!
We’ve installed your theme TaskHive with all of the required plugins. We’re facing issues with loading time, in example when account is being created, the loader just keeps spinning and the loading time takes over a minute.
All of the similar functions, in example login, post a request takes very long.

Here’s our system info:

== Server Environment ==
Operating System: Linux
Software: Apache/2.4.41 (Ubuntu)
MySQL version: (Ubuntu) v8.0.35
PHP Version: 8.1.21
PHP Memory Limit: 256M
PHP Max Input Vars: 10000
PHP Max Post Size: 16M
GD Installed: Yes
ZIP Installed: Yes
Write Permissions: All right
Elementor Library: Connected

== WordPress Environment ==
Version: 6.4.2
Site URL: https://iuvi.brandsite.lv
WP Multisite: No
Max Upload Size: 16 MB
Memory limit: 256M
Max Memory limit: 256M
Permalink Structure: /%postname%/
Language: en-US
Timezone: 0
Admin Email: kristaps@brandsite.lv
Debug Mode: Inactive

== Theme ==
Name: TaskHive
Version: 1.1.6
Author: HivePress
Child Theme: No

== User ==
Role: administrator
WP Profile lang: en_US
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36

== Active Plugins ==
Akismet Anti-spam: Spam Protection
Version: 5.3
Author: Automattic - Anti-spam Team

Duplicate Page
	Version: 4.5.3
	Author: mndpsingh287

Elementor
	Version: 3.18.2

Elementor Pro
	Version: 3.18.1

HivePress
	Version: 1.7.1
	Author: HivePress

HivePress Favorites
	Version: 1.2.2
	Author: HivePress

HivePress Marketplace
	Version: 1.3.9
	Author: HivePress

HivePress Messages
	Version: 1.3.0
	Author: HivePress

HivePress Requests
	Version: 1.2.3
	Author: HivePress

HivePress Reviews
	Version: 1.3.0
	Author: HivePress

HivePress Tags
	Version: 1.0.3
	Author: HivePress

UpdraftPlus - Backup/Restore
	Version: 1.23.13

WooCommerce
	Version: 8.4.0
	Author: Automattic

WPForms Lite
	Version: 1.8.5.3
	Author: WPForms

WP Mail SMTP
	Version: 3.11.0
	Author: WP Mail SMTP

WP Rocket
	Version: 3.15.6
	Author: WP Media

== Elements Usage ==

header : 1
	button : 2
	container : 5
	image : 1
	nav-menu : 1
wp-page : 3
	animated-headline : 1
	button : 11
	container : 33
	divider : 11
	form : 1
	heading : 14
	hivepress-listing-categories : 1
	hivepress-listing-search-form : 1
	hivepress-listing-tags : 1
	icon-list : 1
	image : 2
	image-box : 2
	lottie : 10
	nav-menu : 1
	text-editor : 12

== Settings ==

cpt_support: post, page
disable_color_schemes: yes
disable_typography_schemes: yes
allow_tracking: yes
font_display: swap

== Features ==
Custom Fonts: 0
Custom Icons: 0

== Integrations ==

woocommerce: Active

== Elementor Experiments ==
Optimized DOM Output: Active by default
Improved Asset Loading: Active by default
Improved CSS Loading: Active by default
Inline Font Icons: Active by default
Additional Custom Breakpoints: Active by default
admin_menu_rearrangement: Inactive by default
Flexbox Container: Active by default
Upgrade Swiper Library: Active by default
Grid Container: Inactive by default
Default to New Theme Builder: Active by default
Editor Top Bar: Inactive by default
Optimized Gutenberg Loading: Active by default
Build with AI: Inactive by default
Landing Pages: Active by default
Nested Elements: Inactive by default
Lazy Load Background Images: Inactive by default
Optimize Image Loading: Active by default
Global Style Guide: Active by default
Page Transitions: Active by default
Notes: Active by default
Form Submissions: Active by default
Scroll Snap: Active by default
Menu: Inactive by default
Taxonomy Filter: Inactive by default

== Log ==

PHP: showing 4 of 4PHP: 2023-12-07 01:33:14 [notice X 1][/var/www/staging-3/wp-content/plugins/elementor/core/experiments/manager.php::161] preg_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated [array (
‘trace’ => ’
#0: Elementor\Core\Logger\Manager → shutdown()
',
)]
PHP: 2023-12-07 01:34:06 [notice X 131][/var/www/staging-3/wp-content/plugins/elementor/core/experiments/manager.php::166] version_compare(): Passing null to parameter #2 ($version2) of type string is deprecated [array (
‘trace’ => ’
#0: Elementor\Core\Logger\Manager → shutdown()
',
)]
PHP: 2023-12-07 01:34:12 [notice X 18][/var/www/staging-3/wp-content/plugins/elementor-pro/core/utils/collection.php::75] Return type of ElementorPro\Core\Utils\Collection::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice [array (
‘trace’ => ’
#0: Elementor\Core\Logger\Manager → shutdown()
',
)]
PHP: 2023-12-07 01:38:42 [notice X 2][/var/www/staging-3/wp-content/plugins/elementor-pro/core/database/model-base.php::135] Return type of ElementorPro\Core\Database\Model_Base::jsonSerialize() should either be compatible with JsonSerializable::jsonSerialize(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice [array (
‘trace’ => ’
#0: /var/www/staging-3/wp-content/plugins/elementor-pro/core/database/model-base.php(10): Elementor\Core\Logger\Manager → rest_error_handler()
#1: /var/www/staging-3/wp-content/plugins/elementor-pro/plugin.php(153): class type include()array (
0 => ‘/var/www/staging-3/wp-content/plugins/elementor-pro/core/database/model-base.php’,
)
#2: /var/www/staging-3/wp-content/plugins/elementor-pro/modules/notes/database/models/note.php(18): ElementorPro\Plugin → autoload()
#3: /var/www/staging-3/wp-content/plugins/elementor-pro/plugin.php(153): class type include()array (
0 => ‘/var/www/staging-3/wp-content/plugins/elementor-pro/modules/notes/database/models/note.php’,
)
#4: /var/www/staging-3/wp-content/plugins/elementor-pro/modules/notes/data/controller.php(236): ElementorPro\Plugin → autoload()
',
)]

Log: showing 10 of 102023-12-11 11:11:41 [info] elementor-pro::elementor_pro_updater Started
2023-12-11 11:11:41 [info] Elementor Pro/Upgrades - _on_each_version Start
2023-12-11 11:11:41 [info] Elementor Pro/Upgrades - _on_each_version Finished
2023-12-11 11:11:41 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.7.3’,
‘to’ => ‘3.18.1’,
)]
2023-12-11 11:11:42 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor Pro’,
‘from’ => ‘3.7.3’,
‘to’ => ‘3.18.1’,
)]
2023-12-11 11:11:48 [info] elementor::elementor_updater Started
2023-12-11 11:11:48 [info] Elementor/Upgrades - _on_each_version Start
2023-12-11 11:11:48 [info] Elementor/Upgrades - _on_each_version Finished
2023-12-11 11:11:48 [info] Elementor data updater process has been completed. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.18.1’,
‘to’ => ‘3.18.2’,
)]
2023-12-11 11:11:48 [info] Elementor data updater process has been queued. [array (
‘plugin’ => ‘Elementor’,
‘from’ => ‘3.18.1’,
‘to’ => ‘3.18.2’,
)]

JS: showing 1 of 1JS: 2023-12-19 09:42:06 [error X 1][https://iuvi.brandsite.lv/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.18.2:3:316106] Cannot read properties of undefined (reading ‘val’)

== Elementor - Compatibility Tag ==

Elementor Pro: Compatible

== Elementor Pro - Compatibility Tag ==

P.s Yes, we’ve installed elementor but it’s used only on couple of pages and it shouldn’t be the cause of our issue, our is it?

3

Hi,

It all depends on many things, such as hosting provider, customizations, plugins, and content. Please check this topic if you need more info Site loading speed too low. Any tips or tricks to improve loading speed?

4

But the thing here is,the site itself is fast - in example, pages are loading very quickly, but the functionality aspect is slow.
In example registration, after clicking “Register” it takes ages.
You can check it for yourself at https://iuvi.brandsite.lv/

6

Hi,

We checked this issue from our side, and it seems okay. After clicking on register, the action took just 2 seconds. Please try using a different device or a different internet connection.

7

This is happening with me, too. And my hosting has a lot of resources. It’s definitely not a hosting issue. Also happening with all plugins disabled except HivePress. Tried on different devices and networks.

[EDIT]: I figured it out. It was hanging up due to the mailer not working properly and the fact that the registrations need to be verified via email. I installed WP Mail SMTP and set up Brevo as a third party emailer. Now my emails work, and the registration process took 2 seconds just like it should.

1 Like
8

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