When I attach the video first and then the images, the slide on the ad card cannot generate a thumbnail of the video or even render it, but if it is in the second position, for example, it is rendered in the carousel, in the same way that if I only upload a video and do not include images, it breaks and does not generate a thumbnail or play option on the card.
Hi,
Please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users. If this issue exists, please provide more details (e.g., your actions step by step with screenshots, screencast, etc.). This will help us to reproduce and resolve the issue faster.