Token %booking.note% in e-mail not working

Hello, I would like to send the reservation notes to the customer using an email (configured in Hivepress/E-mails). I understood that these reservation notes were stored in the %booking.note% token, but when I configure it like this, I do not receive the reservation notes in the email. Am I missing an item? The variable is not this one ?

Thanks in advance.


Yes, this is the expected behavior since this token is not available for this email. You can view the available tokens after saving this email in the Details section. Adding this token will require a custom implementation.

​I hope this is helpful to you.

On which email can I find this token please?


Unfortunately, this token is not included in emails, so you won’t be able to specify it.

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