Username is displayed instead of first name

[mao]

Hi,
Why when a user registers, sometimes the name is displayed on the frontend, sometimes the username? Yet in Hivepress/settings/users the user is set with the name. Every time I have to go and change the users by setting them.

[andrii]

Hi,

Please note that the first name is not required by default, so if the user does not fill it in, the site will display username.

[mao]

Hi, on our site even those who enter their name often appear with their username. Sometimes yes, sometimes no. The question was precisely this, why?

[andrii]

Hi,

Please provide more details regarding this issue (e.g., your actions step by step with screenshots, etc.). This will help us to reproduce and resolve the issue faster.

[mao]

Ok, (f.e) User David Red is registering in hivepress. Name: David Email: david.red@example.com
Password:******

On Wordpress sometimes i saw username in the display name and sometimes the name. every time I have to change to display the name on the site.
I set the name mandatory when registering on the site

[andrii]

Hi,

I recommend that you do not change the settings at the profile level in WP > Users, but set them globally for all users in HivePress > Settings > Users, this function automatically determines all those individual settings. And if the user does not have a name, it will simply show username. Also, I recommend using this PHP snippet Add first and last name fields to the user registration form #hivepress #users · GitHub, so everyone will have a name for the registration period How to add custom code snippets - HivePress Help Center

[mao]

Hi, I added the snippet, but nothing changed, I always see the username instead of the name

[andrii]

Hi,

Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org.

[mao]

ok done

[andrii]

Hi,

We have disabled all third-party plugins and customizations and cleared the cache and created a new user for both vendors and users - everything is displayed correctly, so we recommend disabling third-party plugins, customizations and clearing the cache, and checking everything with a new user.

[mao]

Thank you for the quick solution. So I would have to start from scratch. Perfect

[mao]

Hi,
I’m sorry but isn’t there another way to solve this, instead of uninstalling everything?

[andrii]

Hi,

Unfortunately, we can’t guarantee 100% compatibility with third-party plugins, so additional integration and customization are required to make them work.