Wrong email sent when new request published

General
1

We are testing our website (an experthive site). We are testing publishing a public request that is to notify all vendors of a new request. After completing the request, the email received by the vendors was a “Personal Request to Vendor” that stated "A venue (our lingo for “buyer”) needs you to accept ".
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Here’s our email log. as you can see Hivepress sent the correct email to our Admin email address in the 1st email… but the 3 emails that went to vendors were not the correct emails:

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What might be the issue here?

Also,
Should vendors get notifications within the website in their profile that a new request was posted?
If so, this also isn’t happening.

And 1 more question…
What is the time delay for the request notification email to go out to vendors after it has been posted by a buyer?

2

Hi,

Please provide more details on what exactly you mean by an incorrect email. Also, make sure you haven’t changed your emails in HivePress > Emails How to customize emails - HivePress Help Center
No, vendors should not receive such notifications on the frontend page.

Emails should go immediately, but it also depends on your WP Mail SMTP settings.

​I hope this is helpful to you.

3

We expect a new request email to be sent, with a link to the request.
Not what we’re showing as being sent.

4

Checking settings and will follow up. Thank you.

5

Hello,
We checked and we did have a change in Hivepress email settings that was causing this… thanks for helping us find this…

6

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