Customer can't see his own order receipt

[bsebsa]

Customer can’t see status order receipt from his “orders profile”

[ihor]

Please try to re-create the WooCommerce My Account page (in WooCommerce/Status/Tools), it should merge with the HivePress account page and show the account menu in the left sidebar.

You can also try disabling third-party plugins and customizations if there are any, this may be a PHP error that breaks rendering of the rest of the page.

[bsebsa]

I tried re-create WooCommerce but nothing change. Then i tried another solutions and nothing chnaged. When i go to “All pages” i can’t find the page called “Orders”, I hope i didn’t deleted it before

[arry]

I had the same issue. Following worked for me:

Go to your admin panel: Dashboard->WooCommerce->Status->Tools
Click Clear template cache & Create default WooCommerce pages

[ihor]

Sorry for the delay. Yes, WooCommerce has a common page named My Account for all the sub-pages including Orders. Please try to delete this page and re-create it in WooCommerce/Status/Tools.

[asaenz76]

That “solution “ did not solve the issue.

[bsebsa]

NOTHING CHANGED till now

[andrii]

Hi,

As for the question about the display of orders, I recommend following the update in this topic: Order not showing up in sellers dashboard, as soon as we test everything in more detail, we can provide an answer.

[bsebsa]

The problem half solved because I update marketplace and then client can see his order receipt but still he can’t see his STATUS

[andrii]

Hi,

Please update the Marketplace extension to the latest version, 1.3.9, and test it again. Also, please disable third-party plugins and customizations (if there are any) and check if this issue persists. If you use a caching plugin, make sure that caching is disabled for logged-in users.

[bsebsa]

I update marketplace and nothing changed, then I reinstall marketplace and nothing changed.

[andrii]

Hi,

Please send temporary WP access to support@hivepress.io with details for reproducing this issue, and we’ll check it (please send only the link, without login and password). You can create a temporary access link using this plugin Temporary Login Without Password – WordPress plugin | WordPress.org.