Hi Ihor,
That’s how I set it up and vendors must create express accounts when they want to submit listings.
The problem is how the payments and payouts are processed by Stripe/WC.
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None of the payments are split between Balance Admin and Balance Vendor and the entire amounts (minus Stripe fees) are always sent to Admin Bank Account. Nothing goes to Vendors’ Accounts.
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All payouts are processed 7 days after payments were made, regardless if the bookings are over or not. This might be connected with the issue I am experiencing that Orders are marked as Completed the next day after bookings were made and not after they are over. There is more about this issue on this chat with Andrii:
https://community.hivepress.io/t/dispute-button-disappears-from-current-bookings/5680/1
E.g.: There is a Stripe payout in May 12 (as you can see there is no split and everything was sent to Admin Bank Account)
This payout consists of these payments/charges made in May 5
All 3 orders are marked as Completed, but 2 bookings are not over yet (booking #1007 - order #1008 and booking #1012 - order 1013)
- Also, I am still getting emails: “Payout Failed - Payout for order #xxx https://… couldn’t be processed for the following reason: No such charge”
I am not sure if I set up something incorrectly or what is wrong. Whom I have to contact about this issues? Stripe, WooCommerce or HivePress?
Thank you Ihor for your support.