The plugin for multi-translation conflicts with messages

[RogerCloutions]

A while ago we had problems because when users wrote to each other we did not receive notifications, and we detected that it was because of the incompatibility of HivePress with WPML.

We found another plugin to translate pages, and now we find that the messages are notified in the user panel, but they are not registered even in the messages page of the WordPress panel, no notification arrives by email from the client.

Could you review this problem?

Thanks!

[kseniia]

Hi,

Unfortunately, there’s no 100% integration with WPML (multi-language) in this version.

Please try following the suggestions regarding multi-language integration here Integration with WPML - #6 by ihor

[RogerCloutions]

Hello, We stopped using WPML after you informed us it wasn’t compatible (in a message from andrii: Messages are not displayed in Account > Messages - #7 by RogerCloutions).

Removing WPML fixed the messages issue, but in the past few days, notifications have stopped working.

Could someone from your team please look into this? Can we send you the login details privately?

Thanks!

[kseniia]

Please disable third-party plugins and customizations (if there are any) and check if this issue persists.

Also, please check the logs to see if there are any errors.

[RogerCloutions]

We updated some third-party plugins, and messages are now being delivered between users.
Now we are wondering whether these messages should be recorded in WordPress, since they are currently not visible to the administrator.

We would like administrators to be able to see the conversations between users.

Can you help us?

Thanks!

[kseniia]

Hi,

Please enable the Allow monitoring messages option in HivePress Settings > Messages . This will make all messages visible under Account > Messages .

Hope this helps

[RogerCloutions]

I have this option enabled, and although I see a message between users from August 20th, I just tested sending it from another user, and although it does appear in the sender’s profile, as an administrator user I don’t see it:

[RogerCloutions]

We see that messages between users are now seen correctly from the administrator profile:

Would there be an option to also send them by email to an administrator?

Thanks!

[ihor]

Please note that the monitored conversations are cached (for performance reasons), they will appear in any case, but there may be a delay. If you want to get a copy of every message to the admin email address immediately when the message is sent, please try this code snippet Option to read messages via WP Admin - #11 by andrii

Hope this helps