If a host refunds part of the fee, will the system update their earnings as well as the total platform commission automatically?
EX: a transaction goes through for $100. There is a 5% platform commission, so the hosts earnings are $95. If they refund $50 later, will the hosts earnings change from $95 to $47.50, and will my earnings as be automatically adjusted as well, from $5.00 to $2.50?
Hi,
After complete earnings, the funds appear on the balance sheet, and nothing can be changed after the return. Complete order is the final decision to confirm that everything is successful.
In the event that there is an error in the charge, how can we issue refunds after the order is set to complete, given that the system currently auto-completes orders?
Hi,
Please note that we have a simple deposit system, but as we said earlier, we will try to improve it.
After an order has received the completed status, we recommend that you do not make a refund, as you may end up with a negative amount on your balance.
Of course it wouldn’t be the goal to have to fix something, but let’s say that the order was completed, and then something came up after to cause a discount or refund to be owed. How can we do that?
Hi,
It all depends on the situation. For example, if a customer has booked a $100 booking with one of the vendors and the booking is successful. After that, when the funds become available, the vendor makes a payout on this $100. And then, when the refund is made, the vendor will have to somehow return the funds back to you so that there are no problems with the balances. But, this is possible if you have manual payouts and, for example, pay vendors once a month after the 15th of the following month, then you will always have at least 2 weeks before the payout to make a refund, if any.