Hello, I recently purchased RentalHive theme and came across this bug where an image on a listing page will not load on first visit. When the page is refreshed then it loads fine.
Before I decided to create this post, I found multiple posts by other members facing the exact same issue (listed below). The answer from the Hivepress staff seemed to be the same which is: disable your caching plugin or any other thirdparty plugins/customization.
I tried solutions from all the posts combined and none of them fix the issue. It looks like the RentalHive theme itself has a bug as one of the users stated in this post (with their suggested solution). As they mentioned, this doesn’t happen on ListingHive theme. I can confirm that because I have been using ListingHive for a few months and I never encountered this issue/bug there before. This looks like a RentalHive theme issue.
My request: Can you please look into fixing this bug on the RentalHive theme so that the issue is resolved once and for all? I purchased RentalHive theme because I liked the look of it better than ListingHive. But now I am slightly disappointed after finding out that this premium theme has a bug which hasn’t been fixed after numerous reports from other members.
Below are the posts I found by other users who face the exact same issue, thanks.
If the bug was with the theme, surely the demo theme would produce the bug, too. However, I can see the listing images upon landing on the page for the first time.
Whilst I haven’t personally experienced this particular bug, I have had a few other image/slider related issues, but these were all caused by having my caching and optimization plugin setup incorrectly.
I’d recommend revisiting your settings or even temporarily disabling any third-party plugins, and seeing if the bug is fixed.
Nevertheless, I’m sure the HivePress team will reply soon.
Yeah I am not sure why it happens for some users but not for others but one user did point out that when there’s just 1 image in the listing then it does that. But when a listing has multiple images then they load completely fine.
While the suggestion to disable third-party plugins or customizations is often recommended, it’s a reliable first step in troubleshooting a wide range of issues.
If you have already tried disabling other plugins and customizations, please share a temporary access link at support@hivepress.io along with the link to this topic, and we’ll investigate further. You can create a temporary access link using this plugin. Alternatively, you can send us login credentials.
